@3D-Printer-Guy Hi there, you could go to the app and choose the models you want to print, and select "print>custom>supprt type" on the app, then you can change the supports as you need.

@johnboi7-watmough You could go to this website thingiverseand download STL model files or design your own model using modelling software and output it in STL format, then use Wiibuilder to slice STL to Gcode file, then save to TF card or use WiFi upload printing.

About the slicer software using, here are some video guide of how to use Wiibuilder, hope it helps you.

For the printer with wifi function, you can also use Poloprint Cloua app to print via your phone or iPad. After binding the device, you will get 500MB of storage space to store your own models. You could go to “Me>Profile” on the APP and you will see a “+” option in the bottom left corner of the page. Then you could upload your own STL format models files to the app.

@James-p Hello, the purpose of supports is to hold up the suspended parts and prevent them from collapsing or deforming during printing. Tree-shaped supports are easier to remove from the model than ordinary supports.

@James-p Hi there, if you set the models in the app, you can go to the model you want to print and choose "print>custom>support type>none" on the app.

If you use the Willbuilder to slice the model, you could go to select the setting button and find "basic>support>none" to turn off the support.

@De-Anna-Williams Hello, we apologize, but our machines are different from Bambu's and the slicing software is incompatible. We recommend using our recommended Cura or our official Wiibuilder software when using our machines. We sincerely apologize for any inconvenience this may cause.

@apple_user_1766693164 Hi there, if your printer is Tina 2S/2C/Plus, after downloading our Poloprint cloud app and and connecting the printer with the wifi, you could find this models in the "Home" page, and please search "Crystal Dumpling Clicker", then you can print it from the app.

@apple_user_1767297234 Due to copyright concerns, our app will not currently upload models with copyrights. However, our machines support TF card printing. If needed, you can download the model you want online, slice it into Gcode format files using slicing software, and then save it to a TF card for printing.

@apple_user_1772082999 Hello, currently PoloPrint does not have a function to adjust the numerical value of the layer height. However, you can change the layer height by selecting different print modes within PoloPrint. After clicking "Print," you will see four options; the following are the layer heights corresponding to three of them:
High quality: 0.15mm;
Normal: 0.2mm;
Fast: 0.25mm.

@apple_user_1775184850 Hi there, you can download Cura from below link:
Cura

Then you can get the configuration file which also include Tina 2 plus in below link:
Configuration file

Below is the tutorial video to help you use the configuration file in Cura:
Tutorial video

@Mr-B Hi there, this printer is compatiable with 8GB/16GB/32GB TF card.

For the problem you mentioned, you just need to use the TF card reader to insert the TF card to your computer and then right click to format it with FAT32, 4096 bytes.