Categories

• Announcements

  Official announcements

  19
  Topics
  52
  Posts

  

  @Russellwarren30 what do you do when you have the files

• TINA2 Serials

  TINA2, TINA2S Discussion

  229
  Topics
  658
  Posts

  

  @Harry-Dingle we recommend cleaning the hotend by following this guide:
  👉

  If you encounter difficulty removing the tube, you can carefully cut the tube as demonstrated here:
  👉

  If you need further assistance, feel free to reach out at any time.

• X40 Serials

  X40, X40 Basic Discussion

  3
  Topics
  6
  Posts

  

  @OldNtired
  After configuring the network for the machine, please follow these steps to complete the setup:

  Click on the "QR Code" option on the machine's interface.
  dd88a97a-edce-406b-b1c2-86b864d2970e-image.png Use the app to scan the displayed QR code.
  3b863a83-659d-4de8-b98e-0960071fa386-10c06ff48306bd53477667a87677ac8.jpg This will bind the machine to the app and complete the process.

  If you have any questions or need further assistance, feel free to reach out.

• ME40 Serials

  ME40, ME40 Pro Discussion

  1
  Topics
  1
  Posts

  P

  The source code of ME40Pro firmware with R61B motherboard is ME40ProR61B_Marlin.

• D120 Serials

  Mini Delta V2, D120 Discussion

  8
  Topics
  17
  Posts

  

  @T-Rex-1

  If you could kindly provide a photo of the machine, we will be able to accurately verify its version.

  For slicing, Wiibuilder is typically the recommended software. You may download it here:

  Wiibuilder for Windows Wiibuilder for macOS

  To assist with setup and operation, please refer to the Wiibuilder User Guide:

  Learn how to use Wiibuilder

  If you're using a mobile device or Chromebook, an alternative option is the Kiri slicing tool:

  Kiri Slicing Tool
• Slicer Softwre

  Wiibuilder, Cura, Kiri Discussion

  17
  Topics
  63
  Posts

  

  @M-6 Check the website: https://www.entina3d.com/pages/download-1

• PoloPrint Cloud APP

  PP Local, PoloPrint Cloud APP Discussion

  73
  Topics
  184
  Posts

  

  @Tigger-0

  In this situation, it is usually because the printer has already been connected to a Wi-Fi network previously. If that is the case, you may not need to go through the Wi-Fi setup process again.

  We recommend sending the WiFi Info page or a screenshot of the network information to our support email so that our technicians can perform further diagnostics and help identify the cause of the issue.
  dd2f6c5d-b9d6-4bea-8d46-ae354fdaaa00-wifi info.png

  Regarding the account binding, you can simply scan the QR code and select "Request Unbinding". Once the request is submitted, we can review it and assist you with the unbinding process if necessary.