@Beckham To successfully add a model on the APP model upload page, please ensure the following conditions are met:

The printer will have free space after binding with your mobile phone. Your mobile phone should have storage access rights enabled. The file selection window should open successfully. The file suffix must be .stl (case-insensitive). The number of files uploaded should not exceed 10. Each file must be able to be opened. The total capacity of the uploaded files must not exceed the remaining available capacity of your storage area.

If that can't help, plz send your STL file to WhatsApp: +86 189 3601 2338

@Frankies-3D-Printer Here're some guidance on creating your own 3D models for printing:

Using AI Function of the App:
Once you have bound your machine with the app, you can directly use the AI function to create your own models.

c00787ed-0fa2-4be0-a642-99e55f82b31a-微信图片_20240705100817.jpg
2. Downloading Files from Websites:

You can download your favorite files from websites like: Thingiverse Cults3D Free3D After downloading, you can either upload them to the app for printing or use computer software like Wiibuilder to slice and prepare them for printing. Here is a tutorial for Wiibuilder: Wiibuilder Tutorial Learning to Use Professional Modeling Software:
Depending on your preference and the complexity of the models you want to create, you can use professional modeling software to export STL files for printing. Here are some options: Desktop Software: Blender SketchUp 3DMax Web-based Software: Tinkercad Mobile Apps: SketchUp (Mobile) Tinkercad (Mobile)

@Steve-Walczewski Our files can only be printed directly within the app and cannot be downloaded. However, a select few files have source URLs that allow them to be downloaded independently. 15d32abd-4d3c-45bd-a5a1-8f5cdfa10c85-42e745c3765e743b8e6345b010dfb4c.jpg

@Chip-0 We’re sorry to inform you that the custom models generated in this feature cannot be exported. However, you can print your custom model directly by clicking the “Print” button after generating it.

@Liam-e Sorry, the APP online printing server was busy. We fixed that and you can log in now.

@Anton

Hey, hopefully you have it figured out but if not, are you sure your printer is connected to the internet? If it is ensure you have your printer found on your app and make sure it is selected before you press the print button. If the does not work send another message.

@Every-planet said in car:

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We wanted to let you know that your picture was not uploaded successfully. Could you please upload it again at your earliest convenience?

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@Natasha said in Jewelry Designing:

ning jewelry, and I did not think about it when I originally purc

Yes,just export the 3d design file with stl format from your 3d design software,then upload to PoloPrintCloud to print or load it to slicer software(Wiibuilder or Cura)

@Blue same here

@Dorsaltuba To help us better understand the problems that you have encountered, could you please provide some pictures or short videos of the issues? This will enable us to identify the root cause more accurately and provide a suitable solution accordingly.

Is the dimension of the 3d model you uploaded in millimeters? If it is in metric units, the size of the file after reading will be too small and cause failure.
When you export the stl file, please make sure the unit is millimeters and the maximum size is greater than 1mm.

kind of same problem here. except i accidentally reset the wifi setting on my own printer (tina2s) and now i get the following message Screenshot_20240824-233437.png
any help would be geratly appreciated.

@Snoop Regarding the service interruption you experienced yesterday, upon further investigation with our technical department, we have confirmed that the disruption occurred due to scheduled server maintenance.

We sincerely apologize for any inconvenience this may have caused you. Please rest assured that we worked diligently to minimize the impact.

@Divalasvegas I wanted to provide you with an update regarding the filter by model feature you suggested.

We are pleased to inform you that we will commence development on this feature starting this week. We're committed to implementing it as swiftly as possible, and we anticipate launching it in the near future.

Thank you once again for your contribution. We look forward to delivering an enhanced experience for you and all our users with this new feature.

@Kyle
At this moment, our app doesn't support direct file export. However, I'm pleased to inform you that there are alternative solutions available.

You can find the STL files you're looking for on the following websites:

Thingiverse - [https://www.thingiverse.com/] Cults3D - [https://cults3d.com/] Free3D - [https://free3d.com/]

the steps are as follows

Choose the template you like, download it and save it on your desktop. Download Wiibuilder from the SD card. Open Wiibuidier and open the model (STL). Adjust the model to an appropriate size. Select Slices. After the section, choose to save, it is recommended to save to desktop. Insert the SD card into the card reader. Insert the card reader into the computer. Copy and paste the template file (G.CODE) to the SD card. Insert the SD card into the printer, select the model and start printing.

We have a video about the how to use wiibuilder and you can take it for a reference.
https://drive.google.com/open?id=1rsDPfVNea8LH15euoTUHQjiW2d6LKDb1&authuser=luzhicheng970322%40gmail.com&usp=drive_fs