Posts made by ayumi

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You can view this video：

If you want to print a two-color model, you can watch this video：

@Michael-s-Printer said in Printer was working fine, changed filament now it's coming out stringy:

I changed my filament, notably a much large reel, and I haven't successfully printed the last two objects. They cone put like very thin strings. Any idea what is causing this with just the new filament. It is PLA.

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing:

1. clogged, please clean the nozzle according to the video
   

2. The printing temperature is incorrect. We can provide a temperature tower model. We kindly request that you contact us through WhatsApp at+86 189 3601 2338.
   

Hola!
Hemos estado investigando la situación que informó, y los problemas que encontró pueden tener tres causas subyacentes:

1. no se quitó la carcasa del acoplamiento
   

2. falla del sensor de proximidad

3. falla en el deflector final
   Le pedimos que se ponga en contacto con nosotros a través de whatsapp, teléfono: + 86 189 3601 2338. Podemos brindarle más ayuda y servicio post - venta. Póngase en contacto con nosotros en cualquier momento y haremos todo lo posible para resolver el problema a tiempo.

@Lex10
Hello,
According to your description, it should be that the slicing parameters are not set correctly, such as supports, pads, etc., or the model is not placed properly. You can check out the Wiibuilder usage video or contact customer service.

You simply lift the printer's platform to remove it from the bed. Note, remember to put the platform back before printing next time.

Hola
Tina2 basic no es compatible con WiFi, mientras que Tina2s tiene WiFi. El código QR se utiliza con todos los productos. Lamento haber causado un malentendido.

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged SD card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

1. Unplug the SD card from the machine and then attempt to restart it.

2. Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

Thank you for your cooperation and understanding. We are committed to providing you with the best possible support and ensuring your satisfaction with our product. Please do not hesitate to reach out to us should you have any further questions or concerns.

Hola,
La impresión 3D debe realizarse de acuerdo con el siguiente proceso. Puedes ir a algunos sitios web de modelos 3D para descargar archivos, como Thingiverse.

Si aún tienes dudas puedes contactar por Whatsapp
+86 18936012338 para obtener instrucciones y ayuda.

@William-s-3d-printer
Please contact Whatsapp +86 18936012338 ，to help you solve it.

Hello,
You need to print again after a power outage.
In order to prevent the TF card memory from being full, the Power-loss Recovery function is turned off by default, but you can also choose to turn it on.

If you have any additional questions or concerns, please feel free to contact us.

Hello,

We've been investigating the situation you reported, and it appears that the issue you may be experiencing is: clogged sprinkler heads.

To resolve this issue, we recommend trying the following steps:

1. Clean the nozzle according to the video operation.
   

2. If the issue is not resolved, we kindly ask you to contact us via WhatsApp +86 189 3601 2338. We can provide you with further assistance and after-sales service. Please feel free to contact us and we will try our best to solve the problem in time.

Thank you for your cooperation and understanding. We are committed to providing you with the best support and ensuring you are satisfied with our products. If you have any additional questions or concerns, please feel free to contact us.

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged TF card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

1. Unplug the TF card from the machine and then attempt to restart it.

2. Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

@Firebird
First, download a model and recommend the tingiverse website. The model is usually a stl file. Then use the wiibuilder slicing software to generate a gcode file and copy the gcode file to the card.

@Vengance09
Please tell me which model your machine is?

@Errrkuh
Please confirm the brand and printer, and then operate according to the manual.

@Errrkuh
Currently, the model cannot be rotated in the APP.
If there is a problem with the model in the public model library, I can upload it again. But if you have a private model library, you won't be able to operate it.

@Mchristianzobop
Look for it again. If it still doesn't exist, I can send you the installation package.

@Karen
There are many websites that provide models, such as Thingiverse. If you encounter other usage problems during subsequent use, please raise them in time. We will help solve it as much as possible.