@De-Anna-Williams Hello, we apologize, but our machines are different from Bambu's and the slicing software is incompatible. We recommend using our recommended Cura or our official Wiibuilder software when using our machines. We sincerely apologize for any inconvenience this may cause.

@Kyle Based on feedback from previous customers, this issue has often been caused by the account being logged out unexpectedly.

Could you please try logging out and then logging back into your account?

In many cases, simply signing in again resolves the issue.

@apple_user_1766693164 Hi there, if your printer is Tina 2S/2C/Plus, after downloading our Poloprint cloud app and and connecting the printer with the wifi, you could find this models in the "Home" page, and please search "Crystal Dumpling Clicker", then you can print it from the app.