@Connor-6 this morning (UK time) I uninstalled & re-installed the app again. Since then, it appears to have been working ok & I have been able to sign in & print several things over wifi this afternoon & this evening... hope this helps.
@nolando13@apple_user_1764533546
Hi there, after downloading the STL format from online, you can upload the models files to the Poloprint app.
Before uploading, please make sure your printer is connected to the wifi and the app. Then you could go to “Me>Profile” on the APP and you will see a “+” option in the bottom left corner of the page.Then you could upload your own STL format models files to the app and try to print. Thanks.
The process is straightforward—download the installer from the link above, then follow the video tutorial to complete setup. Should you encounter any complications, let me know and I’ll guide you through.
@Lynze-Myers Yes, if the issue is still occurring, could you please provide us with a screenshot of your personal/account page in the app?
We’d like to check the current account and device status so we can better understand what may be causing the issue and provide you with the appropriate next steps.
@Karen Hi. Had same troubles during hours and jours ...
AND next day, tried to connect with bluetooth and it worked !
2 metters far from the printer.
Please let me know if it worked also for you 🙏
I had a similar issue with my printer. Middle of the night, it started jamming. I had to take off my hotend and remove the nozzle. Filament got dried up inside it. Try maxing out the temp and feeding filament through the tube into the hotend to unstick any filament inside. DO NOT LET THE FILAMENT FFROM THE TUBE MELT IN THE HOTEND. You will have a major issue if it melts.
