@De-Anna-Williams Hello, we apologize, but our machines are different from Bambu's and the slicing software is incompatible. We recommend using our recommended Cura or our official Wiibuilder software when using our machines. We sincerely apologize for any inconvenience this may cause.

@Dfifty5 At the moment, files can only be uploaded to the personal library and cannot yet be uploaded to the shared/public library.

We understand this may be inconvenient, and we will consider adding this feature in future updates.

@Kyle Based on feedback from previous customers, this issue has often been caused by the account being logged out unexpectedly.

Could you please try logging out and then logging back into your account?

In many cases, simply signing in again resolves the issue.

@apple_user_1766693164 Hi there, if your printer is Tina 2S/2C/Plus, after downloading our Poloprint cloud app and and connecting the printer with the wifi, you could find this models in the "Home" page, and please search "Crystal Dumpling Clicker", then you can print it from the app.

@apple_user_1767297234 Due to copyright concerns, our app will not currently upload models with copyrights. However, our machines support TF card printing. If needed, you can download the model you want online, slice it into Gcode format files using slicing software, and then save it to a TF card for printing.

@apple_user_1777036627 I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

Thingiverse Cults Free3D

Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer. Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.