Having a great experience but keep getting disconnected from Poloprint. App, Wi-Fi?
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Hello, we just received my Tina 2-S today, so far we printed a rabbit benchy, and a snowflake from here on Poloprint Cloud App and a name charm plate currently printing out the Is fidget star, very little issues, except that an attempt to print a keychain failed, and Wi-Fi seems to be disconnecting after every print is done and requires a restart. In some cases it would send to the printer but it would not print and it would have to be restarted. At first, there was no IP number showing but then the IP number started showing. I was wondering if perhaps the firmware needs to be upgraded? firmware currently is 24WDV1, is this the current version? We searched online and here but can’t find an answer.
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@Sim-83 The issues you are experiencing are often related to WiFi strength or latency. Here are some steps you can take to diagnose and improve the connection:
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WiFi Strength: Ensure that the machine is placed closer to the WiFi router to improve signal strength. This can help maintain a stable connection.
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Checking Latency:
- Connect your computer to the same WiFi network as the machine.
- Right-click on the desktop and open the command terminal.
- Enter the following command:
ping 47.244.246.174 - This will measure the latency between your WiFi and our server.
In the United States, latency is typically less than 100 milliseconds. If the latency is too high, it may cause occasional disconnections.
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@陆 Hi Eric we appreciate your replying to our problem, unfortunately we don't have the router near us because it is Wi-Fi that's being provided to us, would connecting anbextender and being close to the extender make a difference? We checked latency and it's coming up TTL=50.. which from what you said should be decent enough. You didn't mention anything about the Firmware version so we take it that's not an issue? Also while we are in contact with you would to know build plate is only one-sided or can both sides be used? It's probably one-sided but we can't find the answer online so that's why we are asking asking, lastly where can we find maintenance instructions for plate cleaning and whatnot Thanks
