@Harry-Dingle we recommend cleaning the hotend by following this guide:

If you encounter difficulty removing the tube, you can carefully cut the tube as demonstrated here:

If you need further assistance, feel free to reach out at any time.

@apple_user_1772925312

To resolve the layer shift issue, please download the file provided below, copy it to your TF card, and then print the file on your printer:

https://drive.google.com/open?id=1j2AYDr77ar_o_WF_8EzdHx3YcWPQ42SZ&usp=drive_fs

Printing this file will help correct the issue and restore stable printing performance.

After the print is completed, please test your original model again and let us know whether the problem has been resolved.

If you continue to experience layer shifting, please feel free to contact us for further assistance.

@Teddybearjones

This type of issue is usually related to the Wi-Fi connection or network environment.

We recommend that you send a screenshot of the WiFi Info page to our support email and provide a detailed description of the problem you are experiencing. This information will help our technical team investigate the issue more effectively.

After reviewing the information, our support team may ask for your shipping address if any replacement parts or further after-sales service are required.

@Tigger-0

In this situation, it is usually because the printer has already been connected to a Wi-Fi network previously. If that is the case, you may not need to go through the Wi-Fi setup process again.

We recommend sending the WiFi Info page or a screenshot of the network information to our support email so that our technicians can perform further diagnostics and help identify the cause of the issue.

Regarding the account binding, you can simply scan the QR code and select "Request Unbinding". Once the request is submitted, we can review it and assist you with the unbinding process if necessary.

@Landon-6 After clicking "Scan to Bind Device", you should see an option labeled "Request Unbind".

Please simply tap that option and follow the on-screen instructions to submit the unbinding request.

@M-6 Check the website: https://www.entina3d.com/pages/download-1

@Shad-Ansah If the model can adhere to the build plate properly on its own, you can disable the Raft setting.

A raft is primarily used to improve bed adhesion for models that have difficulty sticking to the build plate. If adhesion is already good, printing without a raft can save material, reduce print time, and make post-processing easier.

@Nora-1 Cool

@Nora-1 We are referring to a screenshot of the error message shown in the app.

Could you please send us a screenshot of the app error so we can review it?

In addition, this issue is most often caused by the app account being logged out unexpectedly. Please try logging out and then logging back into the app.

In many cases, simply signing in again resolves the problem.

@Kyle Based on feedback from previous customers, this issue has often been caused by the account being logged out unexpectedly.

Could you please try logging out and then logging back into your account?

In many cases, simply signing in again resolves the issue.