Search Feature Doesn’t Display
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I’ve noticed the past week that when you try to search for something, nothing comes up, even if you search for the simplest of products to print.
Do I need to do anything on my end?
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@David-Rodriguez What did you search?
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@David-Rodriguez this happens all the time for me I just sign out and sign back in they need to fix this tho
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@Porter Hi there, we rechecked and confirmed that there is not problem of the app. If the problem still exist, please take a screen recording and go to "Me>about>share log" and send these info to our support email, we will check and solve the problem for you ASAP. Thanks.
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@David-Rodriguez experiencing the same issue for the last couple weeks. Did you get anything figured out how to search again? Thanks!
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@Tucker-0 Please try logging in to the app again first. In most cases, this can refresh the account connection and resolve the issue.
If the problem still remains, you can contact our customer support team for further assistance. Please send them a screenshot of the "Me" page in your app, so they can check whether the account has been logged out or disconnected.
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@陆 This apparently is a common issues as I have never been able to use the search option in the app no matter how many times I've been logged in.
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@Lynze-Myers Hi there, please go to "Me>Profile>Settings" on the app to sign out and sign in again.
If the problem persists, you can try uninstalling the app, clearing its cache, reinstalling it, and logging in again.
If the problem still exists, please contact our support team, and we will help you resolve the issue as soon as possible. Thanks.
