Global Moderators

@Greyson-Monte

If you’re still unable to import the model, could you please take a screenshot of the error message in the app and send it to us?

Usually, the error message can help us identify the cause more accurately and determine the next step for you.

@Greyson-Monte I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Tucker-0 Please try logging in to the app again first. In most cases, this can refresh the account connection and resolve the issue.

If the problem still remains, you can contact our customer support team for further assistance. Please send them a screenshot of the "Me" page in your app, so they can check whether the account has been logged out or disconnected.

@3d-printer-1e I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Marc-2 Thank you very much for your valuable feedback.

Our app development team has confirmed that this option is planned to be added in the V3 version of the app. The app is still under active development, and we're continuously working to improve it based on user feedback.

We truly appreciate you taking the time to share your suggestion. Feedback like yours helps us make the app better for everyone.

If there are any updates on this feature, we'll be happy to let you know.

Thank you very much for your valuable feedback.

Our app development team has confirmed that this option is planned to be added in the V3 version of the app. The app is still under active development, and we're continuously working to improve it based on user feedback.

We truly appreciate you taking the time to share your suggestion. Feedback like yours helps us make the app better for everyone.

If there are any updates on this feature, we'll be happy to let you know.

@Marc-2 Thank you very much for your feedback.

We have shared your suggestion with our Product Manager for review. We truly appreciate you taking the time to let us know your thoughts, as your feedback helps us continue improving our products.

If there are any updates or progress regarding your request, we will let you know as soon as possible.

@Marc-2 The Plus is capable of printing PETG, as its maximum temperature meets the requirements. Ella may have been considering overall ease of use when making that recommendation.

For better results, we suggest applying a thin layer of glue to the print bed. You can also try printing with a nozzle temperature of 245°C and a bed temperature of 80°C.

@apple_user_1784463044

The "Download Failed" error is usually caused by either a network issue or a problem with the TF card.

First, please help us check your network connection by sending us a photo or screenshot of the WiFi Info screen. This will allow us to verify whether the printer is connected properly and identify any network-related issues.

If the network appears to be normal, we can arrange a replacement TF card for you.

We look forward to your reply.

@apple_user_1783904872 Due to copyright considerations, we are very cautious when adding or updating models in the app. As a result, some models may not be available in the app's library.

We recommend browsing the website we mentioned to see if you can find the model you're looking for.