Can't recover account

[jdburgie]

I can't reset the password for the account I used to setup my device. Now I can't connect my printer with a new account. How to I remove my device? Or how can I recover my first account?

[陆]

@jdburgie Please provide us a picture of "WiFi info".(Cloud included)

[jdburgie]

Thank you for any help.

[陆]

@jdburgie I am pleased to inform you that we have successfully resolved the issue with your account, and you can now log in again.

[jdburgie]

@陆 Thank you very much! That fixed it for me! Cheers