App won’t work
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app wont work. what is the customer service number
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@Rawhide-92 same here, cannot get the app to work, cannot even make an account to sign in! So frustrating bc this printer was a gift and my son wants to use it!
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@MaryLynn I am having the same issue. We have the printer to my daughter for Christmas and now she is not able to use it. Anyone know where to find customer service number?
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@Chloe-2 I just signed in, bypassing the sign up, and it let me in
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@3D-printer-19 how did you bypass the signup?
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same - unable to log in all day
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@Allissa-Barbeau It finally started working
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Hello,
We completed a scheduled server upgrade earlier today, and all systems are now fully operational. You should be able to register an account without difficulty.
If you continue to experience any issues, please share your account details with us, and we will be happy to assist by completing the registration on your behalf. We apologize for any inconvenience this may have caused and appreciate your patience.
Best regards,
Eric -
@Aprilers I signed in as though my email and password were already created. It could have been a temporary fix or a glitch in the system. The sign up in the app seems to be working as expected now
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We have tried connecting printer to app but this is not working
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Same issue here. It was working fine yesterday, but this evening it wouldn't connect to my printer. Kept saying it was off line or busy, but it was neither, so I uninstalled & re-installed the app, but now I can't even log in. I just get "Error: JWT token"... .
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I am having the same problem as Steve. Had a hard time getting connect yesterday and it finally worked and we printed something simple. Tried again today and it said there was no device detected and when I try to reinstall it I got an error. Then I get it was busy. Did all the usual from turning on and off the phone, device, and reinstall the app -- and now I can't sign in either and get the same error.
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@Steve-3 same!
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We have been fighting with this app going on three days. Yesterday, we found that if our phones were connected to WiFi we would get the login error but if we were connected to cellular data then we were able to login. In order to send prints to the printer you have to be connected to WiFi so this issue is making the printer unusable with the exception of the limited designs on the included SD card. I am ready to box this printer up and return it. This has been beyond frustrating as this was my son’s big Christmas present.
Has anyone figured out how to get this app to work?
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@Connor-6 this morning (UK time) I uninstalled & re-installed the app again. Since then, it appears to have been working ok & I have been able to sign in & print several things over wifi this afternoon & this evening... hope this helps.
