Posts made by 陆

@Greyson-Monte

If you’re still unable to import the model, could you please take a screenshot of the error message in the app and send it to us?

Usually, the error message can help us identify the cause more accurately and determine the next step for you.

@Greyson-Monte I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Tucker-0 Please try logging in to the app again first. In most cases, this can refresh the account connection and resolve the issue.

If the problem still remains, you can contact our customer support team for further assistance. Please send them a screenshot of the "Me" page in your app, so they can check whether the account has been logged out or disconnected.

@3d-printer-1e I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Marc-2 Thank you very much for your valuable feedback.

Our app development team has confirmed that this option is planned to be added in the V3 version of the app. The app is still under active development, and we're continuously working to improve it based on user feedback.

We truly appreciate you taking the time to share your suggestion. Feedback like yours helps us make the app better for everyone.

If there are any updates on this feature, we'll be happy to let you know.

Thank you very much for your valuable feedback.

Our app development team has confirmed that this option is planned to be added in the V3 version of the app. The app is still under active development, and we're continuously working to improve it based on user feedback.

We truly appreciate you taking the time to share your suggestion. Feedback like yours helps us make the app better for everyone.

If there are any updates on this feature, we'll be happy to let you know.

@Marc-2 Thank you very much for your feedback.

We have shared your suggestion with our Product Manager for review. We truly appreciate you taking the time to let us know your thoughts, as your feedback helps us continue improving our products.

If there are any updates or progress regarding your request, we will let you know as soon as possible.

@Marc-2 The Plus is capable of printing PETG, as its maximum temperature meets the requirements. Ella may have been considering overall ease of use when making that recommendation.

For better results, we suggest applying a thin layer of glue to the print bed. You can also try printing with a nozzle temperature of 245°C and a bed temperature of 80°C.

@apple_user_1784463044

The "Download Failed" error is usually caused by either a network issue or a problem with the TF card.

First, please help us check your network connection by sending us a photo or screenshot of the WiFi Info screen. This will allow us to verify whether the printer is connected properly and identify any network-related issues.

If the network appears to be normal, we can arrange a replacement TF card for you.

We look forward to your reply.

@apple_user_1783904872 Due to copyright considerations, we are very cautious when adding or updating models in the app. As a result, some models may not be available in the app's library.

We recommend browsing the website we mentioned to see if you can find the model you're looking for.

@apple_user_1783904872 I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Jj-b said in Spacing:

Hey my 3D prints have spacing some times any tips how to help that stop

Hi!

If your prints are showing gaps or inconsistent spacing, there are a few common things you can check:

• Clean the nozzle to make sure it isn't partially clogged.
• Check the filament and ensure it feeds smoothly without tangling or excessive resistance.
• Reduce the print speed slightly to give the extruder more time to lay down filament consistently.
• Increase the nozzle temperature by 5–10°C (within the recommended range for your filament) to improve extrusion.
• Calibrate the flow rate (extrusion multiplier) if the gaps appear consistently throughout the print.
• Check the extruder gear to make sure it is clean and gripping the filament properly.

To help us identify the exact cause, could you please send us:

1. A few photos of the printed model showing the gaps.
2. A short video of the printer while it's printing.
3. The filament type you're using (PLA, PETG, etc.) and the nozzle temperature.

Once we have this information, we'll be happy to help you troubleshoot further.

@Caleb_Kitchen Thank you for your feedback.

We are continuously improving our AI-generated models, so it is normal for some generated models to have minor imperfections or printing defects.

To help determine whether the issue is related to the model or the printer itself, we recommend printing one of the built-in models available in the app. This will allow us to verify whether the printer is functioning normally.

If the built-in model prints successfully, the issue is likely related to the generated model. If you experience the same problem with the built-in model, please let us know, and we'll be happy to continue troubleshooting with you.

Thank you for your patience and support.

@Nora-1 said in How do I get on wii Builder?:

• Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.

@johnboi7-watmough I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@johnboi7-watmough

The printer can only recognize G-code files.

If your STL file cannot be converted to G-code, the printer will not be able to print it.

Please make sure to slice the STL file using a slicer (such as WiiBuilder, Cura, or PrusaSlicer) to generate a G-code file before sending it to the printer.

@Paul-Shimbovitz I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Harry-Dingle we recommend cleaning the hotend by following this guide:

If you encounter difficulty removing the tube, you can carefully cut the tube as demonstrated here:

If you need further assistance, feel free to reach out at any time.

@apple_user_1772925312

To resolve the layer shift issue, please download the file provided below, copy it to your TF card, and then print the file on your printer:

https://drive.google.com/open?id=1j2AYDr77ar_o_WF_8EzdHx3YcWPQ42SZ&usp=drive_fs

Printing this file will help correct the issue and restore stable printing performance.

After the print is completed, please test your original model again and let us know whether the problem has been resolved.

If you continue to experience layer shifting, please feel free to contact us for further assistance.

@Teddybearjones

This type of issue is usually related to the Wi-Fi connection or network environment.

We recommend that you send a screenshot of the WiFi Info page to our support email and provide a detailed description of the problem you are experiencing. This information will help our technical team investigate the issue more effectively.

After reviewing the information, our support team may ask for your shipping address if any replacement parts or further after-sales service are required.