@apple_user_1786305419 I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Danielle-MacInnes

This issue may be related to either the TF card or the network connection. You can try the following steps to help identify the cause:

1. Test the network:
   Use another phone to create a mobile hotspot and connect the printer to the hotspot. Then try sending a print again.

   • If it works normally through the hotspot, the issue is likely related to an unstable Wi-Fi network.

2. Check the TF card:
   If the printer still only receives the print job successfully occasionally, the issue may be related to the TF card.
   You can first try formatting the TF card and test again.

3. Replace the TF card:
   If the problem continues after formatting, we recommend trying a different TF card.

@Lynze-Myers Yes, if the issue is still occurring, could you please provide us with a screenshot of your personal/account page in the app?

We’d like to check the current account and device status so we can better understand what may be causing the issue and provide you with the appropriate next steps.

Thank you for your patience and cooperation.

@Greyson-Monte

If you’re still unable to import the model, could you please take a screenshot of the error message in the app and send it to us?

Usually, the error message can help us identify the cause more accurately and determine the next step for you.

@Greyson-Monte I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Tucker-0 Please try logging in to the app again first. In most cases, this can refresh the account connection and resolve the issue.

If the problem still remains, you can contact our customer support team for further assistance. Please send them a screenshot of the "Me" page in your app, so they can check whether the account has been logged out or disconnected.

@3d-printer-1e I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

1. Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

   • Thingiverse
   • Cults
   • Free3D

2. Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

3. Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

   • Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer.
   • Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Marc-2 Thank you very much for your valuable feedback.

Our app development team has confirmed that this option is planned to be added in the V3 version of the app. The app is still under active development, and we're continuously working to improve it based on user feedback.

We truly appreciate you taking the time to share your suggestion. Feedback like yours helps us make the app better for everyone.

If there are any updates on this feature, we'll be happy to let you know.

Thank you very much for your valuable feedback.

Our app development team has confirmed that this option is planned to be added in the V3 version of the app. The app is still under active development, and we're continuously working to improve it based on user feedback.

We truly appreciate you taking the time to share your suggestion. Feedback like yours helps us make the app better for everyone.

If there are any updates on this feature, we'll be happy to let you know.

@Marc-2 Thank you very much for your feedback.

We have shared your suggestion with our Product Manager for review. We truly appreciate you taking the time to let us know your thoughts, as your feedback helps us continue improving our products.

If there are any updates or progress regarding your request, we will let you know as soon as possible.