@Tigger-0

In this situation, it is usually because the printer has already been connected to a Wi-Fi network previously. If that is the case, you may not need to go through the Wi-Fi setup process again.

We recommend sending the WiFi Info page or a screenshot of the network information to our support email so that our technicians can perform further diagnostics and help identify the cause of the issue.
dd2f6c5d-b9d6-4bea-8d46-ae354fdaaa00-wifi info.png

Regarding the account binding, you can simply scan the QR code and select "Request Unbinding". Once the request is submitted, we can review it and assist you with the unbinding process if necessary.

@Landon-6 After clicking "Scan to Bind Device", you should see an option labeled "Request Unbind".

Please simply tap that option and follow the on-screen instructions to submit the unbinding request.

@johnboi7-watmough You could go to this website thingiverseand download STL model files or design your own model using modelling software and output it in STL format, then use Wiibuilder to slice STL to Gcode file, then save to TF card or use WiFi upload printing.

About the slicer software using, here are some video guide of how to use Wiibuilder, hope it helps you.

For the printer with wifi function, you can also use Poloprint Cloua app to print via your phone or iPad. After binding the device, you will get 500MB of storage space to store your own models. You could go to “Me>Profile” on the APP and you will see a “+” option in the bottom left corner of the page. Then you could upload your own STL format models files to the app.

@Nora-1 We are referring to a screenshot of the error message shown in the app.😰

Could you please send us a screenshot of the app error so we can review it?

In addition, this issue is most often caused by the app account being logged out unexpectedly. Please try logging out and then logging back into the app.

In many cases, simply signing in again resolves the problem.

@Kyle Based on feedback from previous customers, this issue has often been caused by the account being logged out unexpectedly.

Could you please try logging out and then logging back into your account?

In many cases, simply signing in again resolves the issue.

@acidrain let me join

@La-güera I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

Thingiverse Cults Free3D

Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer. Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

There is also the way of changing layer height by lowering and increasing the print speed. For instance, 65 mms corresponds to 0.15 mm layer height, and 80 mms is 0.2 mm layer height. This is useful when you want to not use the preset qualities and use the custom feature.

@Porter Hi there, we rechecked and confirmed that there is not problem of the app. If the problem still exist, please take a screen recording and go to "Me>about>share log" and send these info to our support email, we will check and solve the problem for you ASAP. Thanks.

@Fred-2 said in AWRSHE6EWLEWY71:

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@apple_user_1740349012 I would like to provide you with some helpful information on how to get started with 3D printing using models available online. Here’s a step-by-step guide to assist you:

Download 3D Models: You can find a wide variety of 3D models to print from the following websites:

Thingiverse Cults Free3D

Extract the Model Files: Once you find a model you like, download the file to your computer. These files are typically compressed in ZIP format. To access the model, you will need to unzip the file, which will reveal the STL file. The STL file is the standard format used for 3D printing.

Prepare the Model for Printing: The next step is to prepare the model for printing, which involves slicing the STL file. This process converts the model into layers that your 3D printer can understand. Depending on your setup, you can do this using the following options:

Wiibuilder Software: You can learn how to use Wiibuilder software from this link on your computer. Poloprint Cloud App: Alternatively, you can upload the STL file to the Poloprint Cloud app on your phone using this link.

Feel free to reach out if you have any questions or need further assistance with your 3D printing projects.

@Andrei-Stoica The ambient room temperature or the specific filament material can indeed influence the overall printing results. To achieve the most optimal outcome, we highly recommend printing the temperature tower file designed for PLA filament, which is provided at the end of this document.
https://szwzsw.zohodesk.com/portal/en/kb/articles/how-to-determine-the-optimal-printing-temperature-for-your-new-filament

The download link can be found at the bottom of the document. You may copy the files to your TF card to begin printing. If a computer is not available, please don’t worry—the packaging includes an adapter that allows you to transfer the files to the TF card using your phone, so you can continue with printing smoothly and without any difficulty.

@apple_user_1770681524 To address this, we recommend reformatting the SD card to FAT32 with a cluster size of 4096KB. This will help ensure optimal compatibility and resolve any potential file system issues. We have prepared a tutorial video to assist you with the reformatting process, which can be accessed at the following link:
https://drive.google.com/open?id=1pQEWN7lJFv0hSw1ccqrqMST90UQri8fF&usp=drive_fs
0e7d4bbf-85da-42ae-bea9-55824037009c-format the TF card.jpg

@陆 Eric, thank you I'll give it a try.

@apple_user_1762812784
Navigate to the “Endstops” option and test the sensor’s functionality. When functioning correctly, the sensor status should switch from “off” to “on” when pressed.

If there is no response when the sensor is pressed, or if it continuously displays “on” without any interaction, the sensor is likely malfunctioning and will need to be replaced.
9f687fb2-c3ec-41be-8c28-2e3070364f42-image.png
We've recorded a video detailing the testing process for your reference. You're welcome to review it at your convenience.
All
https://drive.google.com/open?id=130l30HZbS9c546IPd_2c5fXSgJ6HEmao&usp=drive_fs

@Connor-6 this morning (UK time) I uninstalled & re-installed the app again. Since then, it appears to have been working ok & I have been able to sign in & print several things over wifi this afternoon & this evening... hope this helps.

@Ash-5 This morning (UK time) I uninstalled & re-installed the app & everything seems to be ok again. The app has been responding well all afternoon & I've now printed 3 things over wifi... hope this helps?