@JacobG I got mine all from Amazon came within a few days!

@陆 thank you for the help

@The-Family I’d like to propose some adjustments that should help resolve the problem.

In Wiibuilder, you can:

Adjust the Travel Speed: Set the travel speed to 40.
0fe49e2a-1423-463a-83c2-191fa70cdf4d-image.png Modify the H Top Height: Change the H top height to 0.4mm. 8f1c727a-9518-4600-b5a4-6b77027ee2d0-image.png

@Meighan-Ryan Yes, wiibuilder. You can find it in the TF card.

Hi,you can use AI to implement this design.
1.Tap the "Creativity" tab in PoloPrintCloud,then click "Get Started" to start ai modeling 2.0
2. Click"Create model from prompt"
3.Input "iPhone 15 pro max" to the prompt text area,then click "Start"
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@apple_user_1735117243 Could you plz send your SN on the bottom to the support@entina3d.com? So that we can check your model and offer you the guide.

@Lisa-Walczak Please note that the APP requires Bluetooth and other permissions to operate correctly. If these permissions are denied during the initial setup, the APP may not function as intended.

To resolve this, you can manually enable the required permissions in your phone settings. If you're unsure how to do this, we recommend uninstalling the APP and reinstalling it. Upon reinstallation, you will be prompted to grant the necessary permissions again.

@Fun-0

Remove what you have loaded and remove the tube. If there is some jammed in the tube you can slightly trim the tube. Or buy a replacement tube. If that’s not it you might need to replace the nozzle. The brass part that squirts out the plastic. They clog fairly easy.

@Bogdan-Toader-Sturlica 4da431e7-8e44-44af-9fb6-75a39b31e848-image.png
If you have access to a computer, you can adjust these parameters more comprehensively. Please note that the app offers only basic parameter adjustment functions, which may not provide the full range of options available

@陆 Hi Eric we appreciate your replying to our problem, unfortunately we don't have the router near us because it is Wi-Fi that's being provided to us, would connecting anbextender and being close to the extender make a difference? We checked latency and it's coming up TTL=50.. which from what you said should be decent enough. You didn't mention anything about the Firmware version so we take it that's not an issue? Also while we are in contact with you would to know build plate is only one-sided or can both sides be used? It's probably one-sided but we can't find the answer online so that's why we are asking asking, lastly where can we find maintenance instructions for plate cleaning and whatnot Thanks

@LABRADEN

@apple_user_1731807181 It'll svae the process and you can choose " resume print" to continue the process after restarting.

@陆 thank you but I am looking for something easier

@Cami-0 You can find it in this page
be5a2168-d9a9-4d6c-a4ec-513786c15df5-image.png

@Shana For ipad, plz use Kiri: https://slice.wiibuilder.net/kiri/?ver:3.9.D3

Here's the guide about how to use it:

@Gravy I am pleased to inform you that we have successfully resolved the issue with your account, and you can now log in again.

@Liam-c
Please delete the account with the guide:
https://drive.google.com/file/d/1QDidQE_ggiMytkzQbQZ6U5nZWZtwAzOm/view?usp=sharing

If you can't log in, please provide us a picture of "WiFi info".
dffdb9bf-7f91-4033-a0dc-f189effbf5a2-wifi info.png

Complex models require low-speed printing,fast maybe the issue.You can try to slow printing.