Hola
Tina2 basic no es compatible con WiFi, mientras que Tina2s tiene WiFi. El código QR se utiliza con todos los productos. Lamento haber causado un malentendido.

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged SD card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

Unplug the SD card from the machine and then attempt to restart it.

Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

Thank you for your cooperation and understanding. We are committed to providing you with the best possible support and ensuring your satisfaction with our product. Please do not hesitate to reach out to us should you have any further questions or concerns.

@MadMan702 mine did same thing when i pulled the plug accidentally in middle of a print I know u can stilll save it if you have a slicer program available to you downloaded and ready to go then u can measure in cm and print a portion to glue together your 2 prints through the slicer program app. Plenty of how to videos on that if you need help just google or you tube search it.

Hola,
La impresión 3D debe realizarse de acuerdo con el siguiente proceso. Puedes ir a algunos sitios web de modelos 3D para descargar archivos, como Thingiverse.
12.png

Si aún tienes dudas puedes contactar por Whatsapp
+86 18936012338 para obtener instrucciones y ayuda.

Hello,

We've been investigating the situation you reported, and it appears that the issue you may be experiencing is: clogged sprinkler heads.

To resolve this issue, we recommend trying the following steps:

Clean the nozzle according to the video operation.

If the issue is not resolved, we kindly ask you to contact us via WhatsApp +86 189 3601 2338. We can provide you with further assistance and after-sales service. Please feel free to contact us and we will try our best to solve the problem in time.

Thank you for your cooperation and understanding. We are committed to providing you with the best support and ensuring you are satisfied with our products. If you have any additional questions or concerns, please feel free to contact us.

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged TF card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

Unplug the TF card from the machine and then attempt to restart it.

Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

@Jake Hi, make sure your software is the latest version and choose the correct printer.
right_printer.png wifi.png

@Karen Hi. Had same troubles during hours and jours ...
AND next day, tried to connect with bluetooth and it worked !
2 metters far from the printer.
Please let me know if it worked also for you 🙏

@Vengance09
Please tell me which model your machine is?