[link text](```
link url

@apple_user_1745418377 What's your processor?

Thank you! That did the trick! I already had a replacement hotend just in case, I just didn't know how to know when to change it out.

@parwrench thank you

@陆 i contacted support, all firmware now updated and working perfectly! Thank you for the awesome support 🙂

Perfect thank you so much .

@Alyssa-Lynd
Like, what do you mean about it not finishing correctly? Is it the model looking like spaghetti? If so I can let you know what to do to fix it.

Hey im new to the whole 3d printing so if anyone has any tips on 3d printing just reply👇 (I have a tina2 plus btw)

I tried using the AI model generator. And it really needs a lot of work. When giving it directions on the voice prompt it comes nowhere close to what I describe. And when I download pictures it too has issues with coming up correctly

@Natedawg I use this holder, and it works perfectly. It is the smoothest holder I have yet found. link to model

@Liz-Goff i got flat round leds from amazon and desiged my own back. Once i figure out how to upload it. I will.

@apple_user_1766879935 said in Device offline:

In the device page, my printer will say offline. After refreshing a few times it will then display green as online. When I select a file to print from the app, the print button is greyed out with the red error saying something along the line of “printer offline or busy”. But it’s online and not busy. I’ve deleted app and reinstalled. Turned printer off and back on. Rescanned QR code several times. Out of typical fixes, hoping someone will know a trick or a step I’m missing? Thank you for any help in advance

Did you get help?

@Mordecai

To successfully add a model on the APP model upload page, please ensure the following conditions are met:

The printer will have free space after binding with your mobile phone. Your mobile phone should have storage access rights enabled. The file selection window should open successfully. The file suffix must be .stl (case-insensitive). The number of files uploaded should not exceed 10. Each file must be able to be opened. The total capacity of the uploaded files must not exceed the remaining available capacity of your storage area.

@Tina-j did you reformat the card on a pc? will the pc even see it? them things go bad alot

@parwrench thank you for your help, much appreciated.

@apple_user_1766667059
I found some really cute models
on Makerworld.

@Errrkuh
Currently, the model cannot be rotated in the APP.
If there is a problem with the model in the public model library, I can upload it again. But if you have a private model library, you won't be able to operate it.

@Vengance09
Please tell me which model your machine is?

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged TF card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

Unplug the TF card from the machine and then attempt to restart it.

Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

Hello,

We've been investigating the situation you reported, and it appears that the issue you may be experiencing is: clogged sprinkler heads.

To resolve this issue, we recommend trying the following steps:

Clean the nozzle according to the video operation.

If the issue is not resolved, we kindly ask you to contact us via WhatsApp +86 189 3601 2338. We can provide you with further assistance and after-sales service. Please feel free to contact us and we will try our best to solve the problem in time.

Thank you for your cooperation and understanding. We are committed to providing you with the best support and ensuring you are satisfied with our products. If you have any additional questions or concerns, please feel free to contact us.