Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged SD card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

Unplug the SD card from the machine and then attempt to restart it.

Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

Thank you for your cooperation and understanding. We are committed to providing you with the best possible support and ensuring your satisfaction with our product. Please do not hesitate to reach out to us should you have any further questions or concerns.

@Lex10
Hello,
According to your description, it should be that the slicing parameters are not set correctly, such as supports, pads, etc., or the model is not placed properly. You can check out the Wiibuilder usage video or contact customer service.

Hola
Tina2 basic no es compatible con WiFi, mientras que Tina2s tiene WiFi. El código QR se utiliza con todos los productos. Lamento haber causado un malentendido.

Hi,
Sorry, the app does not support uploading gcode files to the printer.
The current solution is to use a card reader to copy the gcode files into the TF card on the PC.
We will add the gcode file upload function in the next version of the app.

Hola!
Hemos estado investigando la situación que informó, y los problemas que encontró pueden tener tres causas subyacentes:

no se quitó la carcasa del acoplamiento
Screenshot 2024-01-22 090803.png

falla del sensor de proximidad

falla en el deflector final
Le pedimos que se ponga en contacto con nosotros a través de whatsapp, teléfono: + 86 189 3601 2338. Podemos brindarle más ayuda y servicio post - venta. Póngase en contacto con nosotros en cualquier momento y haremos todo lo posible para resolver el problema a tiempo.

@Michael-s-Printer said in Printer was working fine, changed filament now it's coming out stringy:

I changed my filament, notably a much large reel, and I haven't successfully printed the last two objects. They cone put like very thin strings. Any idea what is causing this with just the new filament. It is PLA.

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing:

clogged, please clean the nozzle according to the video

The printing temperature is incorrect. We can provide a temperature tower model. We kindly request that you contact us through WhatsApp at+86 189 3601 2338.
Screenshot 2024-01-22 092147.png

You can view this video：

If you want to print a two-color model, you can watch this video：

Luggage tags can only generate one line of text

Pido disculpas por la demora en la respuesta, que se debió al período de vacaciones del Festival de Primavera.

Quería consultar contigo sobre el problema que mencionaste acerca de no poder cargar el filamento incluso después de cambiar el motor. Además, si experimenta algún ruido proveniente de la máquina, esto podría indicar una posible obstrucción en la boquilla o un mal funcionamiento del ventilador.

Para solucionar estos problemas, se recomienda primero revisar y limpiar la boquilla para asegurarse de que no haya obstrucciones que puedan estar obstaculizando el proceso de carga del filamento. Intente limpiar la boquilla siguiendo las instrucciones proporcionadas en este video tutorial: Tutorial de limpieza de boquillas
- Opción de reemplazo: si la limpieza no resuelve el problema, considere reemplazar la boquilla o el conjunto del hotend.

Del mismo modo, inspeccionar el ventilador para asegurarse de que esté girando correctamente es fundamental para el rendimiento óptimo de la máquina.78c162dc-4758-40d9-b8c8-b90fd719229b-image.png

Una vez que se hayan tomado las medidas necesarias de limpieza y mantenimiento, la máquina debería poder funcionar con normalidad. Si encuentra alguna dificultad durante este proceso o si los problemas persisten, no dude en comunicarse con nosotros para obtener más ayuda.

Just click "pause printing" and you can change the filament during the period.

@Perron said in Poloprint Cloud APP V1.6.0 released:

AEE68D8AE8BD.png

Update content

Integrated Online Customer Service: Connect with support effortlessly through our new online help feature. Enhanced G-code File Upload: You can now upload G-code files directly in local connection mode, streamlining your workflow. Source Link Visibility: The cloud model library details page now prominently displays source links, offering you * transparency and traceability for model origins. Photo Frame Operation Guide: Delve into the photo modeling details page for access to a comprehensive guide on managing photo frames with ease. Slicing Parameter Retrieval Fix: Resolved an issue that prevented the acquisition of default slicing parameters, ensuring a smoother preparatory process for printing. Local Connection Stability: Addressed and corrected the file list page crash issue when in local connection mode, boosting the software's reliability and user experience.

B8E4A08AE8BD.png

Download link
Download APP from App Store

Download APP from Google Play

Download Poloprint Cloud V1.6.0 APK

Old version download
Poloprint Cloud Android APK V1.5.1

Poloprint Cloud Android APK V1.3.7

Poloprint Cloud Android APK V1.3.5

Poloprint Cloud Android APK V1.2.2

Poloprint Cloud Android APK V1.1.1

Poloprint Cloud APP Compatibility List for 3D Printers

@Wee-fun Please set the zoffset to 0.00 and give it a go. If the issue is the same, please contact support@weefun3d.com. You will need a new proximity sensor

@Cenzo 8ddbf012-e3b6-4960-9137-7e91c9d400b3-image.png Try this function in the app, it won't disappoint you.

@Vonne90 said in Stützdruckfunktion:

Moin!
Bietet der Tina2 eine Stützdruckfunktion an? Falls ja, wo finde ich diese, oder gibt es Tipps wie man sowas druckt?
Vielen Dank!

Informationen zur Support-Anpassung finden Sie hier im Wiibuilderc99dd26d-1bc5-45f6-98f4-e950784596a6-image.png

@En5 said in Piatto stampante:

Come si protegge il piano? Ho fatto una prima stampa e restano delle righe.

per favore controlla se aggiungi il supporto in wiibuilder. Se questo non può essere d'aiuto, per aiutarci a comprendere meglio i problemi che hai riscontrato, potresti fornire alcune immagini o brevi video dei problemi? Questo ci consentirà di identificarne la radice causare in modo più accurato e fornire una soluzione adeguata di conseguenza.
1504cc59-c269-4d07-83bb-5cba46f0bf60-image.png

@Kseniia I took a video and hope that can help you.
https://drive.google.com/open?id=1PbyYh-xlpaijZfI32qjKpjdu4HsaWT8d&usp=drive_fs

@Kyle
At this moment, our app doesn't support direct file export. However, I'm pleased to inform you that there are alternative solutions available.

You can find the STL files you're looking for on the following websites:

Thingiverse - [https://www.thingiverse.com/] Cults3D - [https://cults3d.com/] Free3D - [https://free3d.com/]

the steps are as follows

Choose the template you like, download it and save it on your desktop. Download Wiibuilder from the SD card. Open Wiibuidier and open the model (STL). Adjust the model to an appropriate size. Select Slices. After the section, choose to save, it is recommended to save to desktop. Insert the SD card into the card reader. Insert the card reader into the computer. Copy and paste the template file (G.CODE) to the SD card. Insert the SD card into the printer, select the model and start printing.

We have a video about the how to use wiibuilder and you can take it for a reference.
https://drive.google.com/open?id=1rsDPfVNea8LH15euoTUHQjiW2d6LKDb1&authuser=luzhicheng970322%40gmail.com&usp=drive_fs

@Mike-Jr Fan Functionality:

Verify Fan Operation: Check if both fans are running properly. Generally, when the nozzle temperature exceeds 50 degrees Celsius, normal fans should automatically turn on. A non-functioning fan could lead to inadequate heat dissipation from the nozzle and potentially cause clogging issues.
9023a500-7077-490b-95fd-5ae926a0ac7a-image.png
Adjust Printing Parameters:

Weather Considerations: Depending on weather conditions (especially ambient temperature), it may be necessary to reduce printing speed or adjust printing temperature accordingly.
https://drive.google.com/open?id=1pPvXilMQLwoQfLvV-o607mT18sw05iE0&usp=drive_fs

Ideal Temperature Range Recommendation: Maintaining a machine environment within a range of 15-25 degrees Celsius is generally recommended for optimal performance.

Tube Insertion:

Ensure Proper Tube Placement : Confirm that all tubing is inserted securely into their respective connectors at both ends (nozzle end and extruder end). Proper insertion is crucial to ensure smooth filament flow.
62a18778-12c3-4339-8548-39bad069ef1d-image.png

@Smeltn The raft of your model occupies approximately 8mm of the printing area. This ensures proper adhesion and support during the printing process.

Without the raft, the printing area measures 10×11×10cm. However, with the addition of the raft, the printing area decreases to 92×102×92mm. This adjustment allows for better adherence and stability, particularly for intricate or complex models.

In some cases, you may prefer to maximize the printing area by manually canceling the raft.
7cb58524-aa61-4f2e-89ae-be74c612f9a9-Screenshot_20240604_104513.jpg

@MazinguerZ Además, para garantizar que le brindamos la asistencia más precisa, ¿podría proporcionarnos una fotografía del
¿Qué accesorios desea y su máquina? Esto nos permitirá confirmar el modelo y asegurarnos de que los accesorios recomendados sean compatibles con su equipo específico.