To successfully add a model on the APP model upload page, please ensure the following conditions are met:

The printer will have free space after binding with your mobile phone. Your mobile phone should have storage access rights enabled. The file selection window should open successfully. The file suffix must be .stl (case-insensitive). The number of files uploaded should not exceed 10. Each file must be able to be opened. The total capacity of the uploaded files must not exceed the remaining available capacity of your storage area.

@3D-PRINT-MASTER Printer is designed to support 1.75mm filaments. However,using your brand filaments rather than third-party options is better. The primary reason for this is that differences in material composition among third-party filaments can increase the likelihood of nozzle clogs.

@Sophie Please note that the filament ingredients can vary between manufacturers. Mixing filaments from different manufacturers may lead to issues such as nozzle clogging due to incompatible material properties.

To ensure optimal printing performance and prevent potential problems, we strongly recommend using filaments provided by the original manufacturer.

@Piluca To help us better understand the problems that you have encountered, could you please provide some pictures or short videos of the issues? This will enable us to identify the root cause more accurately and provide a suitable solution accordingly.

@陆 actually,.it works. Some settings must got reset and brought down the printing time significantly. Thank you!

@Benb It helped slightly. My build plate is all scratched up from trying to get the first print off, so I still use painters tape.

Try printing models from the app, then deselect the raft adhesion. This will remove the large area where the model is printed on. If that doesn't work, I like to use blue painter's tape and cover my build plate in it. Then you can just rip the tape off.

@陆 ok okay so here's a pic of the field Onix print and the successful hand print which printed with absolutely no issues. Pic is too big to upload will need to make smaller or upload somewhere and link.

@Sandy-Green Maybe upload the video to Google Drive or you can just send it to support number, WhatsApp: +86 189 3601 2338

@C-Note15 said in Printer connected to WIFI and now it won't:

My son got a new TINA2S printer for Xmas. We got everything up and running from his IPAD and wifi connected. Now after turning off and restarting it won't connect, it can't find the bluetooth device. I tried using the app from my phone, we tried going to manufacturer settings and starting over. Updated everything, router, software, you name it. It will no reconnect now. Please advise.

The printer is not connected to the WIFI network stably. This may be because the WIFI signal is too weak. Please place your printer as close to the wireless router as possible.

@Lawrie1299 Did you add the support?
36ef712f-a7ee-445a-b847-af00ca34b260-image.png
A pic would be much helpful.

@apple_user_1736047582 Yes, plz check your wifi password if you get "Invalid wifi password" error.

@Sofia-Amorim The raft of your model occupies approximately 8mm of the printing area. This ensures proper adhesion and support during the printing process.

Without the raft, the printing area measures 10×11×10cm. However, with the addition of the raft, the printing area decreases to 92×102×92mm. This adjustment allows for better adherence and stability, particularly for intricate or complex models.

In some cases, you may prefer to maximize the printing area by manually canceling the raft.
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@Neil Usually caused by printing at too fast a speed.

@Paul-Szallar thank you!!