@ayumi okay, thank you

@Perron that’s awesome!!!! Thank you!

@Crystal Thank you for reply. Firstly I am wondering how you understand that is mine V1 and how can I identify version by myself?

@Perron Oh I see, thank you for your help!

@Zeke-1 I’m brand new. I’d like to design and upload something also.

@WestonKill If you can log in your old account, you can delete it yourself.
https://drive.google.com/file/d/1QDidQE_ggiMytkzQbQZ6U5nZWZtwAzOm/view?usp=sharing

@Divalasvegas I wanted to provide you with an update regarding the filter by model feature you suggested.

We are pleased to inform you that we will commence development on this feature starting this week. We're committed to implementing it as swiftly as possible, and we anticipate launching it in the near future.

Thank you once again for your contribution. We look forward to delivering an enhanced experience for you and all our users with this new feature.

Thanks a bunch. Just printed the 1kg spool holder for it. I'll try that tonight.

Is the dimension of the 3d model you uploaded in millimeters? If it is in metric units, the size of the file after reading will be too small and cause failure.
When you export the stl file, please make sure the unit is millimeters and the maximum size is greater than 1mm.

@陆 thank you but I am looking for something easier

@See-Steve-print it randomly just deleted the bed for the printer on the website do you guys have another slicer?

@Natasha said in Jewelry Designing:

ning jewelry, and I did not think about it when I originally purc

Yes,just export the 3d design file with stl format from your 3d design software,then upload to PoloPrintCloud to print or load it to slicer software(Wiibuilder or Cura)

@Errrkuh
Currently, the model cannot be rotated in the APP.
If there is a problem with the model in the public model library, I can upload it again. But if you have a private model library, you won't be able to operate it.

@Errrkuh
Please confirm the brand and printer, and then operate according to the manual.

@Vengance09
Please tell me which model your machine is?

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged TF card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

Unplug the TF card from the machine and then attempt to restart it.

Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

Hello,

We've been investigating the situation you reported, and it appears that the issue you may be experiencing is: clogged sprinkler heads.

To resolve this issue, we recommend trying the following steps:

Clean the nozzle according to the video operation.

If the issue is not resolved, we kindly ask you to contact us via WhatsApp +86 189 3601 2338. We can provide you with further assistance and after-sales service. Please feel free to contact us and we will try our best to solve the problem in time.

Thank you for your cooperation and understanding. We are committed to providing you with the best support and ensuring you are satisfied with our products. If you have any additional questions or concerns, please feel free to contact us.

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Hola,
La impresión 3D debe realizarse de acuerdo con el siguiente proceso. Puedes ir a algunos sitios web de modelos 3D para descargar archivos, como Thingiverse.
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Si aún tienes dudas puedes contactar por Whatsapp
+86 18936012338 para obtener instrucciones y ayuda.