Is the dimension of the 3d model you uploaded in millimeters? If it is in metric units, the size of the file after reading will be too small and cause failure.
When you export the stl file, please make sure the unit is millimeters and the maximum size is greater than 1mm.

@陆 thank you but I am looking for something easier

@Natasha said in Jewelry Designing:

ning jewelry, and I did not think about it when I originally purc

Yes,just export the 3d design file with stl format from your 3d design software,then upload to PoloPrintCloud to print or load it to slicer software(Wiibuilder or Cura)

@Anton

Hey, hopefully you have it figured out but if not, are you sure your printer is connected to the internet? If it is ensure you have your printer found on your app and make sure it is selected before you press the print button. If the does not work send another message.

@陆 Hi Eric we appreciate your replying to our problem, unfortunately we don't have the router near us because it is Wi-Fi that's being provided to us, would connecting anbextender and being close to the extender make a difference? We checked latency and it's coming up TTL=50.. which from what you said should be decent enough. You didn't mention anything about the Firmware version so we take it that's not an issue? Also while we are in contact with you would to know build plate is only one-sided or can both sides be used? It's probably one-sided but we can't find the answer online so that's why we are asking asking, lastly where can we find maintenance instructions for plate cleaning and whatnot Thanks

@Fun-0

Remove what you have loaded and remove the tube. If there is some jammed in the tube you can slightly trim the tube. Or buy a replacement tube. If that’s not it you might need to replace the nozzle. The brass part that squirts out the plastic. They clog fairly easy.

@JacobG I got mine all from Amazon came within a few days!

Try printing models from the app, then deselect the raft adhesion. This will remove the large area where the model is printed on. If that doesn't work, I like to use blue painter's tape and cover my build plate in it. Then you can just rip the tape off.

To successfully add a model on the APP model upload page, please ensure the following conditions are met:

The printer will have free space after binding with your mobile phone. Your mobile phone should have storage access rights enabled. The file selection window should open successfully. The file suffix must be .stl (case-insensitive). The number of files uploaded should not exceed 10. Each file must be able to be opened. The total capacity of the uploaded files must not exceed the remaining available capacity of your storage area.

You can take a video about the process to the support WhatsApp: +86 189 3601 2338

Thanks I will have ago

@陆 Thanks, this is really helpful

@陆 thank you so much! This has been frustrating me for DAYS!

@陆 Thank you

@陆 Thanks l will let you know how it goes.

@eric yeah i found that one. orca dont like it. it wants a .zip, .json or .orca_printer.
previously i have added a .3mf for another printer (i think thats what you get when you export it)

@陆 Thanks Eric. Hopefully I can get Wiibuilder soon.

@Kyle and also you could find files from the internet and put them in the slicer software

@陆 but you all have the intention of making it an option in the future?

@陆 thank you. Will do this