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@apple_user_1745418377 What's your processor?

Thank you! That did the trick! I already had a replacement hotend just in case, I just didn't know how to know when to change it out.

@parwrench thank you

@陆 i contacted support, all firmware now updated and working perfectly! Thank you for the awesome support 🙂

Perfect thank you so much .

@Alyssa-Lynd
Like, what do you mean about it not finishing correctly? Is it the model looking like spaghetti? If so I can let you know what to do to fix it.

Hey im new to the whole 3d printing so if anyone has any tips on 3d printing just reply👇 (I have a tina2 plus btw)

I tried using the AI model generator. And it really needs a lot of work. When giving it directions on the voice prompt it comes nowhere close to what I describe. And when I download pictures it too has issues with coming up correctly

@DXRKRCR well said

@Errrkuh
Currently, the model cannot be rotated in the APP.
If there is a problem with the model in the public model library, I can upload it again. But if you have a private model library, you won't be able to operate it.

@Vengance09
Please tell me which model your machine is?

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged TF card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

Unplug the TF card from the machine and then attempt to restart it.

Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

Hello,

We've been investigating the situation you reported, and it appears that the issue you may be experiencing is: clogged sprinkler heads.

To resolve this issue, we recommend trying the following steps:

Clean the nozzle according to the video operation.

If the issue is not resolved, we kindly ask you to contact us via WhatsApp +86 189 3601 2338. We can provide you with further assistance and after-sales service. Please feel free to contact us and we will try our best to solve the problem in time.

Thank you for your cooperation and understanding. We are committed to providing you with the best support and ensuring you are satisfied with our products. If you have any additional questions or concerns, please feel free to contact us.

1.jpg 2.jpg 3.jpg

Hola,
La impresión 3D debe realizarse de acuerdo con el siguiente proceso. Puedes ir a algunos sitios web de modelos 3D para descargar archivos, como Thingiverse.
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Si aún tienes dudas puedes contactar por Whatsapp
+86 18936012338 para obtener instrucciones y ayuda.

The default fill rate for cloud platform slicing is 10%. When you need to print items with high hardness, you can manually modify the filling rate parameter during printing settings.

The operation is to open the print settings page, click on Custom under the Profile, and the page will display detailed slicing parameter options. Adjust the Infill parameter to 30% or above.

1000131428.jpg

Hello,

We have been looking into the situation you reported, and it appears that there may be two potential causes for the issue you are experiencing: a damaged SD card or a faulty power adapter.

To troubleshoot this, we recommend trying the following steps:

Unplug the SD card from the machine and then attempt to restart it.

Additionally, we kindly request that you reach out to us via WhatsApp at +86 189 3601 2338. We're available to provide you with further assistance and after-sales service. Please feel free to contact us, and we will do our best to resolve the issue promptly.

Thank you for your cooperation and understanding. We are committed to providing you with the best possible support and ensuring your satisfaction with our product. Please do not hesitate to reach out to us should you have any further questions or concerns.

@Lex10
Hello,
According to your description, it should be that the slicing parameters are not set correctly, such as supports, pads, etc., or the model is not placed properly. You can check out the Wiibuilder usage video or contact customer service.

Hola
Tina2 basic no es compatible con WiFi, mientras que Tina2s tiene WiFi. El código QR se utiliza con todos los productos. Lamento haber causado un malentendido.